At MFT Nation, we strive to keep our readers informed about the latest developments in managed file transfer and data security. But there are times when we can’t resist the urge to celebrate our achievements. This is one of those moments. We share this not just to pat ourselves on the back, but because the award we’ll be discussing today offers valuable insights for our readers. It highlights bTrade’s capabilities, solution features, and overall customer satisfaction as compared to other MFT vendors, which is great because we could all use a little less time spent sifting through the noise!
bTrade is Recognized Once Again as #1 Vendor in MFT Mid-Market Field
The achievement we’re celebrating is being recognized as the #1 Managed File Transfer (MFT) vendor in the mid-market category by SoftwareReviews, a division of Info-Tech Research Group. This prestigious recognition came as part of SoftwareReviews’ 2024 Emotional Footprint Awards which are based on a comprehensive evaluation of bTrade and its MFT solutions using genuine bTrade customer feedback, without any paid placements or analyst opinions. Notably, this is the second consecutive year that we have received this accolade, reinforcing our commitment to excellence in the MFT space
Who is SoftwareReviews?
SoftwareReviews, a trusted source in the tech industry, specializes in providing insights and ratings specifically for software solutions based on the collective knowledge of real IT professionals. By evaluating market leaders through comprehensive vendor rankings and awards, SoftwareReviews says that it helps organizations cut through misleading marketing material so they can confidently select the software that best meets their needs. Backed by Info-Tech Research Group, which has a membership of over 30,000 IT professionals worldwide, SoftwareReviews represents that it delivers quality research to guide informed decision-making.
SoftwareReviews Evaluated a Select Group of MFT Vendors
The evaluation highlights a select group of MFT vendors that offer robust capabilities across multiple platforms and possess a strong market presence among mid-sized enterprises. According to SoftwareReviews, “[t]hese awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.”
bTrade and Its Solutions Receive High Ratings
bTrade excelled in this evaluation, achieving high ratings across various criteria. We would like to share some of these accolades, as they showcase the strengths of bTrade and its TDXchange solution—straight from our customers’ feedback.
For example, we received the highest possible Emotional Footprint score of +100. This metric measures emotional sentiment held by end users of the software based on their experience with the vendor. We are very pleased to see such a phenomenal score because it reflects overwhelming customer satisfaction and loyalty. We want to extend a heartfelt thank you to those customers who participated in the survey and for recognizing the quality of our solutions and services.
bTrade received the award as Emotional Footprint “Champion,” which means that our solutions and service “resonate highly with users at an emotional level. Users have specific emotional views towards these products like love, trust, and effectiveness.” Its Emotional Footprint methodology aggregates emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, which creates a powerful indicator of overall user feeling toward the vendor and product. According to SoftwareReviews, “Emotional Footprint Awards are founded in 100% user review data and are free of traditional ‘magical’ components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.”
Another part of SoftwareReviews’ evaluation asked customers the question, “How much do users love bTrade TDXchange?” We are very pleased to report that bTrade received a 100% positive customer response. This speaks volumes about the abilities of all bTraders; our customers genuinely appreciate them and what they do.
bTrade received Vendor Capability Awards for being the “Top Rated” vendor in many aspects of both product quality and the vendor-client relationship, including strategy and innovation, service experience, availability and quality of training, ease of customization, ease of it administration, product impact, contract negotiation, and conflict resolution.
The other distinction we want to share is the Gold Medal Award, which recognizes outstanding vendors in the technology marketplace as evaluated by their users. According to SoftwareReviews, “Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend.”
What Exactly Did Our Customers Say?
We thought you’d like to hear a few of our customers’ comments that were shared in connection with the evaluation:
What recommendations would you give to someone considering this product?
We fairly recently acquired TDXchange for our Managed File Transfer needs, and we couldn't be more impressed. The standout features and user-friendly interface make it an exceptional choice for any organization, especially for those not particularly tech-savvy.
What differentiates bTrade TDXchange from other similar products?
It is easy to use. Support is great. The software works.
What recommendations would you give to someone considering this product?
It is a practical application to accelerate the process of integrating partners and is reliable in the interchange of many documents with many partners.
What is your favorite aspect of this product?
This is a piece of software that we do not need to babysit, It works all the time.
What do you dislike most about this product?
Nothing...It is the best of everything we evaluated.
What recommendations would you give to someone considering this product?
bTrade is easy to work with. Their products work, are affordable and they provide great customer service.
SoftwareReviews Affirms bTrade’s Position as a Leader in the MFT Space
We are honored to receive this recognition from SoftwareReviews. This accolade reflects our commitment to providing a comprehensive solution that meets the evolving demands of the MFT market. bTrade's TDXchange solution is designed to ensure ease of use, deployment, and operation, while affording users governance, compliance, mitigated risk, and transparency.
Exciting things are on the horizon for 2025, and we can’t wait to share them with you! We will be rolling out some innovative updates and features that will enhance our offerings even further. Stay tuned, as we’ll be discussing these developments in the near future.
To learn more about bTrade and its MFT solutions and services, please visit bTrade.com.